Sales Scaler - Centeralised order management
Buyogo Sales Scaler can be divided into 4 feature modules, which are as follows:
🛒 Order Processing
Buyogo integrates with marketplaces and webshops to set up data exchange pipelines and help sellers process their order efficiently. The order status is updated back on the sales channels based on the seller actions on CMS.
Automations
Within order processing, we can offer certain automations. Automations are useful, if certain steps in the order processing want to be automated.
For starters, we don't recommend activating any automations to keep the control over the operations.
Currently, we offer automations at three order event stages order confirmation, shipment confirmation, delivery confirmation:
| Order event | Description |
|---|---|
| Order confirmation | All the orders in the open state are confirmed automatically every 5 minutes |
| Shipment confirmation | All the orders in the confirmed state are marked as shipped automatically at a fixed time every day |
| Delivery confirmation | All the orders in shipped state are marked as delivered every 5 minutes |
📧 Email notifications
We also support email notifications, meaning we can take over email notification to your buyers (for webshops only). In the below table you can see what emails can be automatically sent to sellers based on a order_event.
Types of Emails
| Order event | Description |
|---|---|
| Order confirmed | Send email to buyer on order confirmation |
| Order cancelled | Send email to buyer on order cancellation |
| Order shipped | Send email to buyer on order shipment confirmation |
| Order delivered | Send email to buyer on order delivery confirmation |
Additionally, we can also send the invoice (paid or unpaid) to the buyer. The invoice can be sent on a desired order event.
📝 Order Documents
Buyogo generates delivery notes and invoices (with QR Bill attached) after the order is accepted in Buyogo CMS. Buyogo allows sellers to print multiple delivery notes and invoices in a single click.
These documents can also be customised as per the seller’s requirements from the CMS itself, to include their brand colors and fonts, add the thank you notes on the documents and add some after sales help/instructions for the buyers.
Delivery note
The delivery contains basic information about the order. Our generated delivery note contains the following information:
| Element | Comment |
|---|---|
Delivery address |
as we receive from the sales channel |
Delivery note number |
Autogenerated |
Order number |
as we receive from from the sales channel |
Order date |
as we receive from the sales channel |
VAT Number of the seller |
as per onboarding form |
Thanky you note |
customisable via CMS |
order lines |
as per order |
Disclaimer |
customisable via CMS |
Invoice
The invoice contains more detailed information about an order such as payment related information. In case of a post-paid payment method (i.e. bill), we also will generate a QR Bill attached to the invoice.
📦 Shipping
Buyogo helps add shipment tracking URL for buyers to track their orders and send it in the shipment confirmation email.
In CMS, you can easily add your Tracking ID and Tracking URL to confirmed orders (before shipping). The respective information about the tracking will also send back to the respective marketplaces (which normally take over all the communication with the buysers).